- Do you have a minimum order?
- Where do you ship and by what method?
- How can I pay?
- How do you package shipments?
- How soon will my order be shipped once I have paid?
- Can I track my order?
- My order was lost in the mail, what happens now?
- Do you offer refunds?
- Do you know Will Chapman?
- I made a cool video with my BrickArms, will you post it?
- What's the best way to find out about new products?
Ordering Questions:
For Fun:
- Do you have a minimum order?
- Yes, we require a minimum purchase of $5.00, excluding shipping costs.
- Where do you ship and by what method?
- G.I. Brick ships worldwide. We use USPS and UPS and shipping rates will be based on this shipping method. There are no exceptions on shipping.
- How can I pay?
- We are set up to accept Visa/MasterCard through our processor authorized.net and checkout via PayPal. We apologize for the inconvenience but G.I. Brick will not accept American Express, cash, or checks.
- How do you package shipments?
- Package Preparation:
Orders placed before the shipping cut off are shipped the same day. If your order is placed after the shipping cut off or placed on a day that the shipping carrier is closed we will ship the next shipping day. The shipping cut off is 4PM EST/1PM PST Monday through Friday for UPS and Monday through Saturday for USPS. Click here for a list of USPS Holidays. Click here for a list of UPS holidays. If we encounter any problems processing or shipping your order, you will be contacted and your shipment may be delayed. Severe weather and natural disasters may also delay shipments. Preorders will be processed on the same timeline the day we receive the product.
Packing Methods:
BrickArms are very light and packages are shipped in small, padded bubble mailers.
- How soon will my order be shipped once I have paid?
- Under normal circumstances, G.I. Brick ships within (1) day. See above for details.
- Can I track my order?
- All shipped items will have tracking numbers.
(NOTE: This tracking number can be used to check the status of your package through USPS. Our local Post Office does not always record the origination event, but they usually seem to update the tracking record upon delivery. So, if you go to USPS.com to track your package, and it does not seem to be there, this is the reason why.)
Valid Email Address Required
It is the customer's responsibility to provide a valid email address when ordering via BrickArms.com Your email address is used to send the order confirmation and shipping notification and tracking emails. If you do not receive your order confirmation email, check to make sure you provided a valid email address to PayPal that is free of typographic errors, that is currently working, and that your mail system or your ISP’s mail system is not filtering out emails from brickarms.com as spam or other unwanted email.
- My order was lost in the mail, what happens now?
- Customers bear all risk of loss when packages are shipped. The charge for replacement packages will be the full cost of the items and postage.
- Do you offer refunds?
- All sales are final, we will not refund monies paid to G.I. Brick, however if you receive defective product, we will gladly exchange it for a duplicate of the defective item, no substitutions allowed.
- Do you know Will Chapman?
- Yes we do! He is Uncle Will to us! Keith grew up helping Will at his Lego train shows, and has been known to clean his gutters on Thanksgiving too!
- I made a cool video with my BrickArms, will you post it?
- Send us a link to it on YouYube.com, no attachments. We will view it and consider it with the criteria that it remains appropriate. We will be offering contests for Video of the Month with a chance to win some great BrickArms prizes. Please note that not every video submitted will make it to the website.
- What's the best way to find out about new products?
- We are giving you lots of options! Follow us on Twitter, Facebook, YouTube, and our Blog for updates on deals, contests, and new product information.
